FAQ

FAQ

FREQUENTLY ASKED QUESTIONS


How do I place an order?

You can order online by adding products to your cart and checking out. If you have any questions regarding your order, please email us at  sales@cannascope.co.za


How long does a Cannaco package take to ship?

Please allow at least one (1) working day (excluding weekends) for the processing of your order.  Once we’ve packed your order with care, we will despatch the parcel using a third-party courier.  This might take 1 – 3 business days to deliver depending on your location.  Keep in mind that orders placed between Friday and Sunday will not be delivered until the next business day.


Is it legal to sell CBD products? 

Products that contain less than 0.001% THC for ingestion are exempt from the Federal Controlled Substances Act, therefore are currently not unlawful for distribution. The CBD Legal Daily Intake is 20mg.


How do I know I’m getting a quality product?

The best way to know if a product works is to ask someone who has used it or better who is still using it. A testimony is the best way to go and if people love something it will be clear in the description of the product. You will find testimonies all over the web on different social media platforms and especially on the company’s Facebook page. You can also look at the lab report, but for most of us that can either mean something or absolutely nothing and without a batch number it will not help much anyway. The best way to go is to ask a friend.


What is CO2 Extraction

CO2 extraction is a process that uses pressurized carbon dioxide to pull the desired phytochemicals from a plant. In the world of cannabis, the process pulls all the essential cannabinoids, terpene oils, and waxes out of the plant material. The alternative extraction technique is ethanol-based extraction. The result can oftentimes be residual solvents in the finished product. CO2 extraction while more expensive is the cleanest and most effective extraction technique available.


Shipping methods, charges, and delivery time after shipment:

We make use of third-party courier services – door to door – R100.00

• Same Day (from Monday – Friday except for public holidays) for orders placed before 9:30 a.m.
• Overnight (from Monday – Friday except for public holidays) for orders placed before 12 a.m.
• Outlying Areas · 2-3 working days (from Monday – Friday) for orders placed before 12 a.m.

How do I return a product?

For all queries and product returns, contact us at sales@cannascope.co.za or call +27 83 462 0022. Returns will be accepted within the first 5 days of delivery and the product(s) must be unopened and unused in order to receive a full refund.